At Friller, almost all of our items will be in stock if marked in stock and readily available for daily dispatch from our Adelaide South Australia warehouse. However, due to things beyond our control or best effort such as sales events and high demand, for example, we may need to backorder specific products that have been bought in stock but have merely run short or out of stock.
Such occurrences are rare but occasionally can happen. When they do, we promise to use our best effort to get these products from our suppliers as quickly as possible to a max of 30 days from the date you paid for your order if it is not already on its way to us since we are monitoring stock 24/7 to ensure optimal levels of our stock to serve you best. We also guarantee to lock-in your original paid purchase price during back ordering so you will never have to pay more for items on back order.
Should we for any reason not be able to meet this 30 days time frame we may contact you to explain what your options are moving forward which could include:
You can track all your back ordered stock items online in your my account area on the Friller website.
Wherever possible, Friller endeavours to supply ETA dates for all stock items that we have on back order with Friller suppliers. These dates are only approximations and can be changed at any given time by suppliers, shipping couriers or Friller. When you intentionally place an order for an item marked out of stock or your article had to be put on backorder by Friller, we will ship it to you as soon as it arrives using the shipping method you selected.
We are aware that you do not like to wait for a product where it is not readily available for delivery. If you want to cancel such an order, you can do so while the order is still in our back order system by emailing our Customer Service Team to email@example.com or logging a ticket or speaking with our live support chat available on every webpage of www.friller.com.au. Friller will store credit the amount that you paid for the Friller product back to your account as store credit.
The term ‘FRILLER’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Parcel Collect 10017 73750, Shop 21, 482 Salisbury Highway, PARAFIELD GARDENS SA 5107. Our ABN is 75545584075. The term ‘you’ refers to the user or viewer of our website.
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