We adhere to and follow Australian Consumer Laws at Friller (Australian Consumers):
Australian Consumer Law
Refunds and returns – goods
We are not required to provide a refund or replacement if you change your mind.
But you can choose a refund or exchange if an item has a major problem.
This is when the item:
has a problem that would have stopped someone from buying the item if they had known about it
is significantly different from the sample or description
doesn’t do what we said it would, or what you asked for and can’t be easily fixed.
Alternatively, you can choose to keep the item and we will compensate you for any drop in value.
If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.
Please keep your proof of purchase—e.g. your receipt.
ACCC Infocentre 1300 302 502
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What can be returned?
Returns and disputes are decided on a case by case basis. Please log into your account and log a return case/dispute if you received a faulty item or changed your mind (remorse). One of our specialists will evaluate the return reasons and other undisclosed checks are performed to ensure claims made are valid, for both your and our safety.
Friller reserve the right to refuse a refund at any time for specific reasons should we deem it necessary and in full compliance with Australian Consumer Laws. Returns with Friller are usually completed within 24 hours for a fast and painless returns process.
When do items need to be returned by?
Items must be returned by or you must have notified us of your intent to return, within 30 days of the date of purchase unless specified otherwise or unless Australian Consumers (see above). Returns and product support are provided up to 60 days. Friller reserve the right to refuse returns for items with no return logged within 30 days of purchase within reason for undisclosed circumstances in order to protect against abuse of our policy. In certain instances, we may grant an exchange if the product was unsuitable or faulty within 60 days.
Once my return is approved, where do I send the return to?
FRILLER RMA (your order number)
Parcel Collect 10017 73750
Shop 21, 482 Salisbury Highway
Please ensure you place a note on the return with your return or dispute ID number.
How do customers without a Friller website account start a return?
Please message us via the secure contact form on our website at www.friller.com.au/contact-us
Return shipping labels are provided under certain circumstances. Otherwise, alternative instruction will be provided to you.
Refunds and credits for returns?
Customer items returned will be authorised for store credit, exchange or refund. One of our friendly Friller returns specialists will decide the appropriate course of action.
Does Friller offer in-store return options?
Returns are only available by mailing the item back to us. Under special circumstances, we may decide for you to keep the item and refund you without a return.
How do I package my return?
Returns must be packaged carefully in the original packaging. Please send all returns back to us safe and secure to prevent delays and your refund being rejected. We do not accept incomplete, willfully damaged or biologically contaminated products.