Contact Us - Customer Support
24/7 CUSTOMER SUPPORT
IMPROVEMENTS TO SERVE YOU BETTER
We have migrated to a better support system. If you had an open case you want to follow up, you will need to use your Friller Order ID, Name, Email Address and Delivery Address. as identification. We can then promptly follow up on your cases.
WHY IS THIS THE ONLY WAY WE OFFER YOU FOR CONTACT FRILLER
- Better than a phone call as you have a reference number and you have a record and so do we, making solving your issue more efficient, faster and accurate.
- We are a modern fast pace team adapting to new, more efficient ways.
- We have found that these 2 ways are the most efficient and time-saving for you and us.
- Fewer errors and misunderstandings = Happier you = Happier Friller.
- An instant TICKET ID you can reference at any time.
- A permanent TICKET RECORD both on your end in your email and our end in our system.
Send request & forget – We are all human, so on the rare occasion something goes wrong – you don’t need to worry or wait on hold in a boring queue. We will fix your issue with minimal time needed from you. Just write a few lines, direct, honest and open. We have you covered.
24/7 SUPPORT TICKET SYSTEM
It’s super easy to get in touch with us at Friller. Simply click the chat link above and use it to chat with us live to a real person. Or if we are not online or too busy to chat live. Simply fill out the form and it will automatically send you a confirmation email with your ticket number and log a support request with us.
LIVE CUSTOMER CARE CHAT
Jump onto our great live chat feature and talk in real-time with an expert Friller sales consultant. Caught us out of regular Australian trading hours or at a busy time? No problem! Simply leave a message which will log your request as a support ticket automatically and email you a confirmation with your ticket number and gives you the ability to reply to the email updating your ticket on our end.